At UNPLASTIQ, we want you to feel confident about your plastic-free swaps. If something isn’t right with your order, we’re here to help.
30-Day Returns
You can request a return within 30 days of receiving your order. To qualify, items must be unused, unopened, and in their original packaging. You’ll also need your order number or proof of purchase.
For hygiene reasons, we cannot accept change-of-mind returns of opened or used personal care products, including toothbrushes, floss, cotton swabs, soaps, body wash, mouthwash, sponges, and shower caps. This does not affect returns involving faulty, damaged, or incorrect items.
How to Start a Return
Email contact@unplastiq.com with your order number, the items you’d like to return, and the reason for your request.
Once your return is approved, we’ll provide the return address and instructions. Please contact us before sending anything back.
Return Shipping
Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges are non-refundable, except where required by law.
If your item arrives damaged, faulty, or incorrect, we’ll cover any necessary return shipping costs. We recommend using a tracked shipping service for customer-arranged returns.
Damaged, Faulty, or Incorrect Items
Please contact contact@unplastiq.com as soon as you notice a problem. Include your order number and, if possible, photos of the item and packaging so we can help resolve it.
Depending on the issue, we’ll arrange a replacement or refund at no additional cost to you.
Refunds
We’ll notify you once we’ve received and inspected your return. If approved, we’ll issue your refund to your original payment method within 10 business days.
Your bank or payment provider may take additional time to post the refund.
Exchanges
We do not offer direct exchanges. To receive a different item, request a return for your eligible purchase and place a new order.
Subscription Boxes and Bundles
The same return conditions apply to subscription deliveries. For change-of-mind returns, bundles and subscription boxes must be returned complete, with all items unused and unopened.
If only one item arrives damaged or faulty, contact us so we can address that item.
Returning a subscription delivery does not cancel future deliveries. To request cancellation of future renewals, contact contact@unplastiq.com before your next renewal is processed.
Your Consumer Rights
This policy does not limit any rights you may have under applicable consumer protection laws.
Questions?
Contact us at contact@unplastiq.com for help with a return or refund.